ID Resolve

While every case is unique in how we approach resolving identity theft or fraud, we will put safeguards in place and may take the following actions either on your behalf or with you:

• Notifying Authorities, Creditors & Credit Bureaus. Disputes Support & Ongoing Follow-up (an essential first step in any identity theft case). Help with submitting and filing an affidavit with authorities, credit bureaus and creditors. Specialists help you contact creditors and manage disputes to undo fraudulent activity while keeping members updated. 
• Assistance with Credit Freeze & 3-Bureau Fraud Alerts. Help placing credit freezes and fraud alerts adds protection and slows or stops unauthorized account opening. 
• Lost Wallet Assistance. Guiding members on how to cancel/replace credit cards, driver’s license, SSN card or passport, providing members with practical, high-impact support. 
• Medical Identity Theft Assistance. Important in protecting health records and coverage by providing members support in correcting medical records and fraudulent insurance claims. 
• Emergency Cash Advance & Emergency Travel Help. If theft is discovered far from home, emergency cash and travel assistance provides members relief during a crisis.
• And so much more ...

If you have ID Resolve or ID Resolve 360 and you suspect your identity has been compromised or you are a victim of fraud, simply call 1-866-436-8125 to reach our Resolution Center Hotline. A Resolution Expert will be assigned to your case and will collect the necessary information to understand what occurred, what the impact of the fraud or theft is, and will identify the next steps necessary to begin resolving your problem. 

• If you are an ID Resolve 360 member, your monitoring portal sends alerts via email or SMS should it detect personal data exposed or there is suspicious activity. If you are alerted to fraudulent activity, you can quickly take action to reduce the impact of the fraud from within the portal by self-serving, calling us, or requesting assistance via the portal’s contact us form to submit a specific time to be called for assistance

Once you become an ID Resolve 360 member, you will be sent an email containing your portal activation link to the contact information you provided during enrollment. The portal activation link requires activation within 48 hours to ensure it remains secure and no one can access the Monitoring Portal but you. 

All you have to do is create a log in to begin with. Later, you can add an unlimited amount of personal data into the platform: Credit Cards, Bank Accounts, Social Security Number, Driver's License, Passport, Health Cards, Frequent Flyer Cards, Loyalty Cards, Web and Social Logins, etc. The more data points you provide in the portal, the more deeply we can actively monitor your data by using advanced technology and professional cybersecurity expertise to scour the deep and dark web where criminals buy and sell stolen data. 

Via the portal, you will have ongoing access to an easy-to-use dashboard, be able to see your current and previous credit score data and determine how you want to be notified/alerted of suspicious activity (via email or SMS).

Credit card fraud is one of the most common types of fraud. In fact, credit card fraud tops the FTC’s list of identity theft reports*. A total of $219 million was lost due to credit card fraud!* As identity theft and fraud continue to persist, so does the need to take action to minimize the risk of victimization and resulting damage. With ID Resolve 360, you will have 360º protection, helping to defend against potential threats. Our proprietary technology and certified professionals offer full-service and hands-on assistance in the event of an incident.

*FTC Consumer Sentinel Network, 2022 Data Book

ID Resolve 360 is powered by our easy-to-use monitoring portal which puts control in your hands. Through the portal, we provide high risk transaction monitoring, internet surveillance, compromised credential monitoring and a robust selection of alerts to help reduce fraud and minimize damage. With ID Resolve 360, you'll minimize your risks of identity theft by leveraging technology that looks in places you can't for suspicious use of your personal data. And if you become a victim, our certified Resolution Specialists help save you time, money and hassle.

Our U.S. based Resolution Team has almost 20 years of experience helping people in their time of need. We've won 19 Customer Service Excellence Awards, and it's our focus on providing you with best possible service - from our easy-to-use monitoring portal to our experienced resolution specialists - that make us stand apart from other providers.

Identity thieves target people of all backgrounds, ethnicities, incomes, and locations, but there are three groups who have experienced higher incidences of identity theft and fraud in recent years. Millennials are more likely to share personal information, such as contact information via social media - which identity thieves target. Seniors make up 35% of all cases of identity theft*. As you get older, the ramifications can be exponentially worse, since you simply may not have enough time to rebuild your financial security. Children have clear credit reports, which are highly valuable to criminals who can fraudulently use their data unnoticed for years. *FTC, 2017

YES! It’s one of the fastest growing crimes in America. In 2023 alone, 15 million Americans were victims of identity fraud and identity thieves stole $43 BILLION*. There is a new victim every two seconds - and ID Resolve is here to help make sure you're not one of them. Plus, when it’s YOUR money and YOUR good credit record being stolen, identity theft suddenly becomes a legal and financial nightmare.

*2024 Identity Fraud Study, Javelin Research & Strategy